Posted 2 weeks ago
Customer Care Executive
Wani Minham
•
Remote
•
₹15,000 a month
Job details
Here’s how the job details align with your profile.
Pay
₹15,000 a month
Job type
Full-time
Benefits
Pulled from the full job description
Work from home
Full job description
Customer Care Executive – BPO
- Handle customer queries, complaints, and service requests through calls, emails, and chat.
- Provide accurate information about products, services, orders, and company policies.
- Resolve customer issues professionally and within the required time frame.
- Maintain a positive and professional attitude while communicating with customers.
- Record customer interactions, complaints, and resolutions accurately in the CRM system.
- Follow company policies, quality standards, and communication guidelines.
- Coordinate with relevant departments to resolve customer concerns when required.
- Maintain customer satisfaction and provide an excellent customer experience.
- Meet assigned performance targets, including call quality, response time, and customer satisfaction.
- Handle difficult or escalated customer situations calmly and professionally.
- Maintain confidentiality and protect customer information.
Pay: ₹15,000.00 per month
Benefits:
- Work from home
Work Location: Remote
